Last updated: November 1, 2026
This Privacy Policy explains how Tri-State Headlight Restoration LLC (“Tri-State Headlight Restoration,” “we,” “us,” or “our”) collects, uses and protects your information when you visit tristateheadlightrestoration.com, request an estimate, or contact us by phone, text, email or chat (including messaging through our Google Business Profile).
Information We Collect
Information you give us. When you request an estimate, book a service or message us, we may collect:
- Your name, email address and phone number
- Your ZIP code or service location
- Vehicle details (year, make and model)
- Photos of your headlights you upload
- Anything you write in a message or chat
Information collected automatically. Like most websites, our site and hosting provider may log basic technical data such as your IP address, browser type, device type and pages visited. This is used to keep the site secure and working properly.
How We Use Your Information
- To respond to your questions and provide estimates
- To schedule, perform and follow up on services
- To send appointment-related calls, texts or emails
- To improve our website and services
- To protect against spam, fraud and misuse
- To comply with legal obligations
Text Messaging and Chat
If you text or chat with us (including through Google Business Profile messaging, where an automated assistant may answer common questions on our behalf), we use your phone number and messages only to respond to you and to provide our services. Message and data rates may apply. You can reply STOP at any time to opt out of text messages. We do not sell or share your phone number or text messaging consent with third parties for their marketing purposes.
How We Share Information
We do not sell or rent your personal information. We share information only:
- With service providers that help us run our business and website (for example, website hosting, email delivery and messaging providers), who may use it only to provide services to us
- When required by law, or to protect our rights, safety or property
- With your permission
Cookies and Third-Party Services
Our website uses a small number of third-party services that may set cookies or collect technical data under their own privacy policies:
- Google reCAPTCHA: protects our forms from spam (Google Privacy Policy and Terms apply)
- Google Fonts and Google Maps: display fonts and maps
- Trustindex: displays our Google reviews
- Buzzsprout: plays our podcast episode
You can block or delete cookies in your browser settings. Some features may not work properly without them.
Data Security and Retention
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes described above, including service records and legal or tax requirements.
Your Choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing or calling us using the details below. We will respond within a reasonable time.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new “Last updated” date.
Contact Us
Tri-State Headlight Restoration LLC
Email: tristateheadlightrestoration@gmail.com
Phone / Text: (859) 466-9957
Serving Northern Kentucky and Greater Cincinnati